Nearly every loyalty program operator faces the question of whether to introduce status tiers into their program. If your program has many ...

I enjoyed a customer loyalty conference in Sydney recently; not a large forum, but certainly one attended by very engaged Aussie loyalty-ph...

As much as information collected by loyalty programs provides a great opportunity for relevant, personalised communications to, or indeed in...

My local coffee shop near work has recently got competition, a short walk away. No surprises then, I suppose, that to provide a little disi...

Nescafe's Cup of Rewards is a new player in the Aussie loyalty space, and represents a brave play in a loyalty market which has been al...

The Myer One program has risen in less than five years to the position of one of Australia's better loyalty offerings. Importantly, Mye...

Further to my engaging treatise on loyalty in the Aussie book retailing space, there's been some movement. Angus & Robertson, whic...